Frequently Asked Questions

Use the search bar on the homepage or browse by category — Construction, Plumbing, Electrical, and more. Filter by location, rating, or "Verified" status to narrow it down, then view a professional's profile to see their portfolio and reviews before you contact them.

Yes. Posting a standard job is free. If you need faster visibility, you can add an optional "Urgent" boost to your post for a small fee — but posting itself never costs anything.

Describe what you need, add photos if you have them, and set your general location and budget range. Verified professionals in your area will send you quotes, and you choose who to hire — no obligation to accept any of them.

Leave an honest review after the job — that's part of how HandyHub keeps professionals accountable. If something went seriously wrong, you can open a dispute from your dashboard, and our team will review the situation and help mediate. Trust & Safety →

Yes — message them directly from their profile or from your past job history to arrange follow-up work.

Yes, the Free plan costs nothing — you can create a profile, appear in search, and submit quotes on jobs. Paid Pro and Business plans are optional upgrades for professionals who want more visibility and features.

After registering, complete your profile, add at least 3 portfolio photos, and upload a valid ID. Our team reviews submissions by hand — we don't use an automated ID-checking system, so "Verified" means our team has personally reviewed your documents and profile, not that a government database confirmed your identity.

Typically 1–3 business days once you've submitted everything needed. If we need more information, we'll message you directly.

Once verified, visit "Job Leads" in your dashboard to see open jobs matching your category and service area. Submit a quote with your price, message, and estimated timeline directly from the job listing.

Yes — the Marketplace lets you list physical products or fixed-price services directly from your dashboard under "My Products/Services."

Send your documents directly to our WhatsApp support line and our team will attach them to your account for you. Chat with us on WhatsApp →

All prices on HandyHub — job budgets, subscription plans, Marketplace products, and fees — are shown in US Dollars (USD) only. We don't display Liberian Dollar (LRD) conversions or offer a currency toggle.

At this stage, payment happens directly between you and the professional — typically cash on completion. HandyHub doesn't yet process online payments; we're actively working on adding mobile money options.

No — browsing, searching, messaging, and hiring a professional through HandyHub is free for customers.

Yes, a commission applies to jobs completed through the platform and to Marketplace sales. At this stage, commission is tracked and invoiced manually rather than deducted automatically online. See Pricing →

Free is $0 and covers the basics. Pro and Business plans add unlimited quotes, priority placement in search, and — for Business — multi-worker team management.

That's the plan — we're actively working on adding local mobile money as a payment option. It isn't live yet, so please don't send any advance payment through a mobile money "HandyHub" account unless explicitly confirmed by our verified support channels.

It means our team has personally reviewed their submitted ID and work portfolio and found nothing concerning. It's a meaningful trust signal, but it's a human review process, not an automated government verification.

You can only leave a review for a job you actually posted and completed through HandyHub. Reviews under 3 stars are checked by our team before publishing.

Either side can open a dispute from their dashboard. Our team reviews the job details and message history and works toward a fair resolution — a human-reviewed process, not an automated system.

Yes. ID documents are only visible to our verification team. Your exact address on a job post is hidden from professionals until you've chosen to hire them.

Contact us immediately via WhatsApp or the Contact page and flag it as urgent — safety-related reports are escalated the same day, ahead of the standard support queue.